Data Deletion
This page explains how to request the deletion of personal data held by AgenticFlow (Pty) Ltd in connection with our AI automation platform and its products (including AgentFlo and PropFlo).
01 What we store
AgenticFlow stores only what is needed to operate the service: client account and configuration data, billing records, and — when we operate a conversational agent on a client's behalf — the WhatsApp phone number and recent message content of people who contact that client, kept temporarily for conversation context. Most end-customer conversation data is automatically deleted within 24 hours (Pro) or 7 days (Premium). See our Privacy Policy for full detail.
02 How to request deletion
You can request deletion of your personal data at any time. We do not require you to hold an account to make a request.
- Email support@agenticflow.co.za with the subject line DATA DELETION REQUEST.
- Include the WhatsApp phone number (or business/account name) the data relates to, so we can locate it.
- We will verify the request comes from you or an authorised person, delete the associated personal data, and confirm in writing.
We aim to action verified deletion requests within 5 business days. Some records (for example, invoices) may be retained only as long as required by South African tax and company law, after which they are deleted.
03 Immediate opt-out
If you are a WhatsApp user who has chatted with one of our agents, you can stop all messaging immediately by replying STOP in the conversation, or by blocking the number in WhatsApp. To also have your stored conversation data deleted, send a request as described above.
04 Contact
Deletion requests and any related questions go to our Information Officer:
If you are not satisfied with how we handle your request, you may lodge a complaint with the Information Regulator of South Africa at inforeg.org.za.